Warranty And Return Policy
To
All OMOBS.com parts honor a 3 months warranty ONLY.
OMOBS will ONLY give store CREDIT or exchange and NOT a refund to any return items. However, a refund can only take place if a customer will no longer be ordering from OMOBS anymore in the future. And it is your responsibility to test all parts that you ordered once you receive the item; phonepartsbuy.com will not apply any store credit or exchange to your account after 6 months from the purchase date.
• If the parts are under 15 days warranty, we will issue you a store credit or exchange.
• If the parts are under 3 months but beyond 15 days warranty, we ONLY can issue you an exchange.
• OMOBS will NOT cover the postage for the exchange.
- Q1.
- What if item is damaged on arrival?
- A1.
- Please contact us on the day you received the package. We understand items might be violently damaged due to logistic issue, but we still require items sending back with original package before we process the warranty claim.
- Q2.
- Can I add some more items to my previous order on same day despatch?
- A2.
- Yes, you can, but due to postage issue, there might be extra postage which depends on how many items or how much weight that would add on your previous order. We would refund full postage or partial postage as credit back to your account.
- Q3.
- How can I identify OMOBS screens?
- A3.
- We have our own mark/logo which would be visible on the back of screens.
- Q4.
- Where do I send items back?
- A4.
- SHOP 5/1 FORBES RD PERTH. WA 6000
- Q5.
- How do I claim warranty?
- A5.
- Please login to your account, there are two options, return for credit (15 days only), return for exchange (6 months). Fill in quantity and reason for return, submitting this RMA request. Please be sure return goods has to be sent back to our SHOP 5/1 FORBES RD PERTH. WA 6000 , otherwise we cannot be able to process your returns. No matter return for credit or exchange, we have to receive our products before we issue credit or exchange and we take no responsibility for items damaged or lost in post.
- Q6.
- What if my payment got pending?
- A6.
- All our online payment go through PayPal, we might be able to refund those pending order which depends on pending reason. Please contact us immediately because those unpaid or pending orders might take days to clear transaction.
Return Policy
• All returns must be in its original packaging (including film on LCD and Digitizer)along with the warranty seal, any physical damage part must be still seal in the transparent plastic pack ,otherwise warranty on the part will be considered void. It is customer responsibility to check the part before you take off the last transparent plastic pack.
• Customers must fill in the RMA at website and email to support@omobs.com
• Please print the RMA form, and mail it with your returned parts, and write the RMA number on the box.
• All return shipping is at the sole responsibility of the buyer, we do not refund return shipping.
• If you return parts that were not purchased from phonepartsbuy.com, but from another vendor, we will not be responsible for the shipping costs if you want the products returned.
• Phonepartsbuy WILL NOT provide any shipping to customers to return defective parts back
• Once you submit the RMA you must ship out the return parts within one week,NO exceptions!! ANY postage date code after one week of your RMA date will not be accepted by phonepartsbuy Company.
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Postage
What Is The Economic Stock
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What Is the Local Stock?
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What Is The DHL Stock?
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What Shipping Methods Are Available?
We ship with Australia Post and all orders come with a tracking number. All orders must be placed before 4PM to be shipped out same day. All orders placed after 4PM will ship the next business day. Orders placed on Saturday or Sunday will ship out the following Monday. Severe weather and holidays may delay your order. We ship to the PayPal address provided, so please make sure it is up to date.
How Long Will it Take To Get My Package?
Customers in MENTRO AREA will be delivered by Local Courier second business day , other area with Australia should receive the order in 2-3 business day, however Severe weather and holidays may delay your order
The postage will be adjusted irregularly according to the Australian official Post without informing every customer. If you have any questions, please check in the website: http://auspost.com.au.
How Do I Track My Order?
Customer will receive a tracking number after we ship out the order ,please check in the website: http://auspost.com.au.
Do I Need A Account To Place Order?
All the order must be place under a variable customer account