Warranty And Return Policy

To

All OMOBS.com parts honor a 3 months warranty ONLY.

OMOBS will ONLY give store CREDIT or exchange and NOT a refund to any return items. However, a refund can only take place if a customer will no longer be ordering from OMOBS anymore in the future. And it is your responsibility to test all parts that you ordered once you receive the item; phonepartsbuy.com will not apply any store credit or exchange to your account after 6 months from the purchase date.

  • If the parts are under 15 days warranty（warranty report and return in 15 days), we will issue you a store credit or exchange.
  •  If the parts are under 3 months but beyond 15 days warranty, we ONLY can issue you an exchange.
  •  OMOBS will NOT cover the postage for the exchange.
  • All warranty part must be in its original packaging (including film on LCD and Digitizer)along with the warranty seal, any physical damage part must be still seal in the transparent plastic pack ,otherwise warranty on the part will be considered void. It is customer responsibility to check the part with any visible damage before you take off the last transparent plastic pack.
  • please check all the function is working  before you install , the warranty will be avoid after install
  • All the accessories and screen protector do not come  cover by warranty, please check once you received it and contact us immediately  after you received it, any issue with these order should be communicated within 1 business day.
  • Any costumer has loge a false refund form more than 2 times will consider as a scam and no longer can order any more parts
    Q1.
    What if item is damaged on arrival?
    A1.
    Please contact us on the day you received the package. We understand items might be violently damaged due to logistic issue, but we still require items sending back with original package before we process the warranty claim.
    Q2.
    Can I add some more items to my previous order on same day despatch?
    A2.
    Yes, you can, but due to postage issue, there might be extra postage which depends on how many items or how much weight that would add on your previous order. We would refund full postage or partial postage as credit back to your account.
    Q3.
    How can I identify OMOBS screens?
    A3.
    We have our own mark/logo which would be visible on the back of screens.
    Q4.
    Where do I send items back?
    A4.
    SHOP 5/1 FORBES RD PERTH. WA 6000
    Q5.
    How do I claim warranty?
    A5.
    Please login to your account, there are two options, return for credit (15 days only), return for exchange (6 months). Fill in quantity and reason for return, submitting this RMA request. Please be sure return goods has to be sent back to our SHOP 5/1 FORBES RD PERTH. WA 6000 , otherwise we cannot be able to process your returns. No matter return for credit or exchange, we have to receive our products before we issue credit or exchange and we take no responsibility for items damaged or lost in post.
    Q6.
    What if my payment got pending?
    A6.
    All our online payment go through PayPal, we might be able to refund those pending order which depends on pending reason. Please contact us immediately because those unpaid or pending orders might take days to clear transaction.

Return Policy

• All returns must be in its original packaging (including film on LCD and Digitizer)along with the warranty seal, any physical damage part must be still seal in the transparent plastic pack ,otherwise warranty on the part will be considered void. It is customer responsibility to check the part before you take off the last transparent plastic pack.

• Customers must fill in the RMA at website and email to support@omobs.com

• Please print the RMA form, and mail it with your returned parts, and write the RMA number on the box.

• All return shipping is at the sole responsibility of the buyer, we do not refund return shipping.

• If you return parts that were not purchased from OMOBS.com, but from another vendor, we will not be responsible for the shipping costs if you want the products returned.

• Phonepartsbuy WILL NOT provide any shipping to customers to return defective parts back

• Once you submit the RMA you must ship out the return parts within one week,NO exceptions!! ANY postage date code after one week of your RMA date will not be accepted by phonepartsbuy Company.

 

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